Domestic Returns offers a local experience for the shopper and is available to e-tailers with high volumes of returns in specific countries.

How does it work?

1. Your customer applies the label you provide to them and takes it to a convenient drop off location.

2. Parcels arrive at a Returns Centre within the country where they are consolidated and returned to you.

Local parcel drop off locations

Providing your customer’s with a local parcel drop-off location strengthens shopper trust and accelerates the returns process.

Prepaid and partially paid options

With Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns. 

Domestic Returns Your competitive advantage

Improve shopper satisfaction Reduced processing time for customer refunds Flexibility and choice with Prepaid or Partly-paid solutions User-friendly IT tools to complement the process: Asendia Shipping and Asendia Tracking Perfect where you have high volumes of returns in a country