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Enterprise Solutions

Cross-border D2C delivery and returns solutions for the biggest names in retail.

Scaleable.

Tailor-made.

Agile.

Sustainable.

 

DISCOVER

Discover best-in-class delivery solutions, tailor-made for the needs of enterprise retailers and their customers around the world.

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Optimised
cross-border logistics and final-mile delivery
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Unrivalled
agility and true partnership
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Bespoke
IT and reporting
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New
returns solution
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Tailor-made
for your business
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Premium
Account management

Start building your optimised delivery solution today

START

We deliver globally for many of the top 50 e-tailers in Europe, North America, Asia and Oceania.

All deliveries with Asendia are 100% carbon neutral.

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Asendia and FARFETCH have collaborated to create a bespoke logistics service, sharing a commitment to delivering an exceptional luxury e-commerce experience.

APPROACH

Bespoke solutions
designed for your business

Delivery is at the heart of your customers’ experience and impacts every department

Asendia is the agile, expert partner you need to quickly respond to the fast-paced world of e-commerce, from adapting to customs and environmental demands to achieving technology and sales goals.

Discover business-boosting delivery and returns services

DISCOVER

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“Asendia thinks about e-commerce as a whole and how they can add value to the retailers they work with.”

DELIVERY OPTIONS

Boost your sales by giving shoppers delivery options that suit them

Give your customers the gift of choice by offering delivery and returns services designed to suit local market preferences

Have a specific requirement to a country or region?
Talk to us. If it’s not currently within our solution we may be able to build something bespoke.

 

Win shopper trust and boost conversions

We only work with the best-in-class final-mile delivery partners that are:

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Familiar to shoppers
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Convenient
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Flexible
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Affordable
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Reliable
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Easy to track
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User-friendly returns
TALK TO OUR ENTERPRISE TEAM NOW
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HOW WE DO IT

Asendia: What we do

We can offer you the best of the best, be flexible to your needs, provide a range of affordable services that are loved by your shoppers in each country, whilst offering agility too.

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Shopper’s order placed, item packed & labelled using Asendia’s labelling platform
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Your parcel is collected and delivered to Asendia
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Asendia handles exportation processing & sends internationally 
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Customs checks on arrivals
delivery
Your parcel is delivered by a local operator
tracking
If selected, item tracking is available throughout

Powered by technology and logistics expertise

Our solution is empowered by our leading technology, but we also provide the operational capabilities and rates for the end-to-end process.

You only need an account with Asendia.

 

TALK TO OUR ENTERPRISE TEAM NOW

International distribution centres in 17 countries.
Best-in-class partners for collections, line haul, customs, final-mile delivery and returns options
We have developed integrations and negotiated rates with each provider.
17
Countries with Asendia subsidiaries
200+
Destinations serviced
100+
of delivery options
4
continents covered by our Returns solution
1
account, one integration & one collection required.

Best-in-class delivery network

La Post and Swiss Post networks
Asendia was founded by La Poste (Geopost) and Swiss Post, giving us unique access to both companies’ delivery brands around the world.

Optimised partner network

From postal operators to express couriers, we have logistics partners at every stage. Our close relationships and consolidation of millions of parcels every month allow us to negotiate excellent rates.

 

Not to be confused with software-only solutions

Other providers may offer similar technology, but they don’t also provide the operational capabilities such as collections, exportation, customs processing, so you need multiple carrier accounts, collections and rate cards.

We take care of delivery from parcel injection to last mile, connecting you to our expert network of delivery partners in 200+ destinations.

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To make it easy to pick the right solution for your business, we plug all our final mile partners into a range of 4 services based on their delivery speed, tracking, weight limit and value-added options.

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e-PAQ offers what most e-tailers need, but for Enterprise customers we can provide flexibility and even create tailormade solutions.

Discover e-PAQ

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Build customer loyalty with a returns solution that works for everyone

A convenient, hassle-free returns process keeps customers coming  back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.

More about our returns solutions

SOLUTION

The most agile cross-border
delivery solution

“Respond quickly to market developments, from seismic events to sudden changes in legislations or shopper preferences.”

Our flexible model enables us to switch logistics and delivery partners, adapt to changes in legislation and develop our own IT solutions.  This agility means we’re able to support customers whatever happens; in recent years, Asendia delivered through Brexit, IOSS, COVID and conflicts.

Delivering no matter what: 

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“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”

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Asendia is by far the most resourceful and provides the best communications.

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“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”

BENEFITS

More reasons Enterprise retailers
choose Asendia

Peak season management made simple

With Asendia, it’s easy to stay on top of things during busy periods

The key to a successful peak season is communication. We stay in touch all year round to ensure we have accurate forecasts and are effectively managing collections, air space capacity, volume through customs gateways and last-mile courier choices.

FIND OUT MORE ABOUT OUR PEAK SEASON SUPPORT

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100% carbon neutral deliveries

Asendia supports your ESG initiatives and promotes your use of carbon neutral delivery services. 

We offset all emissions caused by our international network, buildings and business travel.

DISCOVER GREENER LOGISTICS SERVICES WITH ASENDIA

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Innovation is at the heart of everything we do

Our forward-thinking IT solutions and logistics expertise put the power in your hands.

Our team of developers and analysts are always exploring new ways to do more with technology; right now, we’re investing heavily in automation to ensure we have the parcel sorting and labelling technology of tomorrow – today.

From integrations and labelling to customs processing, tracking and returns, Asendia provides a logistics solution that simplifies cross-border shipping and delights your customers.

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esw and Anchanto are also part of the Asendia family.

Our investment in leading logistics technology companies esw and Anchanto is part of a wider strategy to enhance our logistics solution with the very latest technology. With our partners, we’re able to power your global growth.

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Premium account management

Customers shipping thousands of parcels per week enjoy enhanced account management and reporting services

We offset all emissions caused by our international network, buildings and business travel.

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Onboarding team

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Clear implementation strategy

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Planning, timescales and testing

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Dedicated Senior Account Manager

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Clear escalation path

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Formal review meeting schedule

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Rapid response times

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Extended peak support hours

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Proactive reporting

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Global Account Solutions team support

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Help developing a multination solution

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Potential for pricing benefits

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Improved management efficiency

Talk to our experts

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Multi-supplier strategy? No problem.

Whether you...

Have enough international volume to split shipments between suppliers
Would like us to work alongside specialists that handle shipments outside of our scope
Or prefer to access services through a third-party multi-carrier shipping platform

 

…then we are happy to be join your portfolio of delivery partners.

 

TALK TO OUR EXPERTS NOW

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Capacity-boosting robotics

Our investment in unique robotics and sortation reflects our innovative approach to logistics

BESPOKE SOLUTIONS

Need something truly bespoke?

This is where we excel
Talk to us about your specific needs and we’ll find a solution that’s right for you.

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Adapted delivery
network access, collections, customs processes, final-mile, green options, returns
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Peak period & contingency planning
to suit your business
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Tailormade IT
integrations and innovations
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Optimised
to meet ESG targets
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Bespoke reporting and dashboards
for detailed analytics
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Premium account management
adapted to your set-up
TALK TO OUR EXPERTS NOW

We help businesses just like yours solve unique challenges with our bespoke solutions.

See examples of Enterprise retailers that have increased sales in existing and emerging markets empowered by our willingness to develop solutions with them.

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To enter the French market and get up to speed with the competition, Vision Direct needed to be able to deliver consistently within 2 days at a non-express courier price. Asendia negotiated privileged access to La Poste’s Colissimo network with a later cut-off time.

Read more

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Urban Outfitters’ logistics partner let them down just before Christmas 2014;  the fashion retailer needed a new partner that could help tackle  peak season with quick integration and onboarding.

Read more

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Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.

Read more

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Get in touch today and see how Asendia can help your business to grow globally

Get in touch today