All deliveries with Asendia are 100% carbon neutral.
Asendia and FARFETCH have collaborated to create a bespoke logistics service, sharing a commitment to delivering an exceptional luxury e-commerce experience.
APPROACH
Delivery is at the heart of your customers’ experience and impacts every department
“Asendia thinks about e-commerce as a whole and how they can add value to the retailers they work with.”
DELIVERY OPTIONS
Have a specific requirement to a country or region?
Talk to us. If it’s not currently within our solution we may be able to build something bespoke.
HOW WE DO IT
We can offer you the best of the best, be flexible to your needs, provide a range of affordable services that are loved by your shoppers in each country, whilst offering agility too.
La Post and Swiss Post networks
Asendia was founded by La Poste (Geopost) and Swiss Post, giving us unique access to both companies’ delivery brands around the world.
Optimised partner network
From postal operators to express couriers, we have logistics partners at every stage. Our close relationships and consolidation of millions of parcels every month allow us to negotiate excellent rates.
Not to be confused with software-only solutions
Other providers may offer similar technology, but they don’t also provide the operational capabilities such as collections, exportation, customs processing, so you need multiple carrier accounts, collections and rate cards.
We take care of delivery from parcel injection to last mile, connecting you to our expert network of delivery partners in 200+ destinations.
To make it easy to pick the right solution for your business, we plug all our final mile partners into a range of 4 services based on their delivery speed, tracking, weight limit and value-added options.
e-PAQ offers what most e-tailers need, but for Enterprise customers we can provide flexibility and even create tailormade solutions.
A convenient, hassle-free returns process keeps customers coming back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.
SOLUTION
Our flexible model enables us to switch logistics and delivery partners, adapt to changes in legislation and develop our own IT solutions. This agility means we’re able to support customers whatever happens; in recent years, Asendia delivered through Brexit, IOSS, COVID and conflicts.
“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”
Asendia is by far the most resourceful and provides the best communications.
“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”
BENEFITS
The key to a successful peak season is communication. We stay in touch all year round to ensure we have accurate forecasts and are effectively managing collections, air space capacity, volume through customs gateways and last-mile courier choices.
Our team of developers and analysts are always exploring new ways to do more with technology; right now, we’re investing heavily in automation to ensure we have the parcel sorting and labelling technology of tomorrow – today.
From integrations and labelling to customs processing, tracking and returns, Asendia provides a logistics solution that simplifies cross-border shipping and delights your customers.
esw and Anchanto are also part of the Asendia family.
Our investment in leading logistics technology companies esw and Anchanto is part of a wider strategy to enhance our logistics solution with the very latest technology. With our partners, we’re able to power your global growth.
We offset all emissions caused by our international network, buildings and business travel.
Onboarding team
Clear implementation strategy
Planning, timescales and testing
Dedicated Senior Account Manager
Clear escalation path
Formal review meeting schedule
Rapid response times
Extended peak support hours
Proactive reporting
Global Account Solutions team support
Help developing a multination solution
Potential for pricing benefits
Improved management efficiency
Whether you...
…then we are happy to be join your portfolio of delivery partners.
Our investment in unique robotics and sortation reflects our innovative approach to logistics
BESPOKE SOLUTIONS
This is where we excel
Talk to us about your specific needs and we’ll find a solution that’s right for you.
See examples of Enterprise retailers that have increased sales in existing and emerging markets empowered by our willingness to develop solutions with them.
To enter the French market and get up to speed with the competition, Vision Direct needed to be able to deliver consistently within 2 days at a non-express courier price. Asendia negotiated privileged access to La Poste’s Colissimo network with a later cut-off time.
Urban Outfitters’ logistics partner let them down just before Christmas 2014; the fashion retailer needed a new partner that could help tackle peak season with quick integration and onboarding.
Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.
© 2024 Asendia Management SAS
© 2024 Asendia Management SAS